20 Most Promising Call Center Solution Providers - 2019

20 Most Promising Call Center Solution Providers - 2019

Historically, companies used to handle customer interactions only through voice based phone calls. However, with the progress of time, technology has transformed the mode of customer interactions. Technology enables for variety of communication channels like live chat, social media, email etc to reach out to the customer. The development of AI bots that can predict customer behaviour on the phone providing reliable information to the service team on how to deal with the complex issues has disrupted the customer service landscape. When customer service representatives work in tandem with AI powered bots, superior quality of customer service is possible with reduced response time and better proximity between customers and business owners. The customer expectations have been changing due to the growing influence of emerging technologies like Cloud, AI and IoT that can minimize the human intervention in the service process. Several organizations are strategically integrating advanced technologies like ArtificialIntelligence, Machine Learning, Natural Language Processing and Data Analytics within their call centers to improve the customer experience and satisfaction.

To help organizations identify the right Solution Provider to work with, CIOReviewIndia proffers a list of “20 Most Promising Call Center SolutionProviders”. This compact list displays an inventory of skilled vendors with an industry rich experience, technically adept teams and a proven track record in providing outstanding customer service. A panel consisting of prominent CEOs, CIOs, industry analysts and CIOReviewIndia editorial team has meticulously researched and locked down on the final 20 vendors who we firmly believe can assist businesses in delivering costeffective and optimal solutions that add value to the call center market landscape.

We present to you CIOTechOutlook 20 Most Promising Call Center Solution Providers - 2019.

Top Call Center Solution Providers

Cover Story
Company Name Company Description
Agami Tech Offers a comprehensive suite of revolutionary Customer engagement platform over the cloud, on premise or hybrid model
Company Name Company Description
3mDigital Networks Provides A2P Messaging and Cloud Communication Voice Services across the globe and helps to acquire customers through better engagement with stakeholders
4C Pharma Solutions LLC Providing global and multilingual Medical Information Call Centre services with own PBX systems in multiple countries
Aastell Providers of IP Telephony and call center solutions with a core team of handpicked talented professionals working towards meeting customers’ business goals
Ameyo Provides a robust Contact Center Platform to support enterprises in managing their customer interactions, tracking key call center metrics and workforce management.
Avaya India Helps clients build loyalty and value with every customer with AI-infused self service interactions on private, public or hybrid cloud.
Avis e Solutions Offers Cloud based modular and flexible world class Contact Center Solution that seamlessly integrates with existing voice and data systems
BroadSoft Optimizes contact center business performance with Cisco omnichannel solutions by changing the role of contact center from a cost center to a strategic corporate asset
DCNET Solutions India Optimised inhouse Contact Center Software and Enterprise Communications Applications for Call Centers and SMB Customers.
Five9 India Offers 24/7 phone and online support, which includes product documentation, case management, and a comprehensive knowledge base with hundreds of solutions
Genesys Telecom Labs India A cloud contact center platform integrated with the latest technologies and digital tools to achieve first-contact resolution goals for better customer satisfaction
NICE inContact Empowers organizations to provide exceptional customer experiences with the cloud contact center software.
OKS Group Delivers comprehensive call center solutions through highly skilled and experienced staff to assure accuracy and timeliness of information
Operant Infotech Improves customer experience and contact center agent efficiency by adding multichannel functionality for voice, email, web chat, SMS, and fax to the call center services
Right Side Business Solutions Rejuvenates customer interactions by delivering complete customer service solutions through Interactive Voice Response System.
Sitel Group Combines comprehensive customer care capabilities with unparalleled digital, training and technology expertise to help clients build brand loyalty and improve customer satisfaction
SureVin BPO Services Provides outbound call center services, managing every thing from Lead generation, Product sales, Document Digitalization and Management.
Telesoft Provides Telecom Solution services over missed call to diverse business fields and industry sectors including Education, Healthcare, Hospitality, Travel & Tourism, Utilities, and others.
The Real PBX Offers unified cloud communications services that includes call center solutions,cost efficient hosted PBX, VoIP and more
Zendesk Offers an effective combination of broad customer service expertise and deep product knowledge to deliver a differentiated customer experience.